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FAQ

Where does the name In Common With come from?
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We wanted to build a company that celebrates collaboration. Our name comes from a sentiment we care about; creating things together with people whose values align with our own.

Do you offer trade pricing?
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Yes! To get started, reach out to us at hello@incommonwith.com and include as much detail about your project as possible. Get in touch for a quote if you have our work specified for a current or upcoming project. We're here to help!

Do you do custom orders?
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Yes, we welcome all inquiries for custom fixtures. Contact us to discuss your project.

What countries do you ship to?
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We ship worldwide from Brooklyn, NY. 

Domestic Orders: Enjoy complimentary ground shipping on all orders in the contiguous United States. Special shipping arrangements may be prearranged; reach out to us and we’ll work with you. Orders refused in whole or in part will result in a 15% restocking fee, in addition to freight charges both ways.

International Orders: International shipments are subject to applicable taxes and duties. As the customer, it’s your responsibility to take care of these fees. Each country has its own percentage rate for applicable taxes and duties. You can find these rates and other information at your local customs office. International shipments will ship via ‘best way’ as determined by In Common With. Also, all orders shipped internationally are final sale.

All orders are fully trackable on our website. You’ll receive shipping and tracking information via email.

Can I Return My Product?
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Returns will be accepted within 10 business days for company credit or exchange only. Items must be in original unused condition. Items must be returned within intact, original packaging. A 15% restocking fee will be applied for all returned items. There are no returns accepted on sale, clearance, discontinued products or custom orders. These items are considered final sale. Customer is responsible for all shipping charges incurred. Credits are valid for a period of three years from the date of issuance. In Common With does not offer refunds. We do not offer direct exchanges. Orders can be exchanged by returning for store credit, and submitting a new order.

What can I do if a product arrived damaged?
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Once you have received your delivery, please inspect it for any damage. Our products are inspected and carefully packed before leaving our facility. Should you receive products in damaged condition please notify us by email within 10 days of receiving your package. We are here to help you resolve this situation as quickly as possible! We will return or replace any item that arrives damaged. Please get in touch with us by email: hello@incommonwith.com

In your email please be sure to provide your order number, photos of each side of the box, including the shipping label, and photos of the damaged item. If damage has occurred in shipping all packaging must be retained by receiver.

Can I cancel my order?
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Yes. There is a 24 hour time from when the order is placed that you may cancel your order. Please send us an email with your order number. 

How is sales tax calculated?
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We collect sales tax on orders shipped to addresses in New York State. Residents in other states are responsible for complying with local state tax laws.

Material Variation
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When things are handmade, variations in shape and finish color will naturally occur and may be apparent between batches. This will not be an acceptable reason to reject an item. All shades are made by hand and consequently may contain some natural variation in size, shape and color.

How do I clean my product?
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Dust gently or wipe metals gently with a damp cloth. Do not use commercial cleaners or abrasive scouring pads of any kind.