Frequently Asked Questions
All the greatest hits, compiled over years of helping happy customers. See what others have asked below, and if you need more help or have a question specific to your order, send us a note at firstname.lastname@example.org.
What techniques do you use?
Hand-blown glass: Melting and forming clear glass then adding in color.
Metal Spinning: Also known as spin forming, this is a metal forming process that spins metals at high speeds to create new shapes and angles.
Finishing: Coating and finishing our metalwork in a variety of options.
Slip-Cast Ceramic: A method for producing larger amounts of ceramic pottery. We use this process for more efficient and consistent ceramic materials.
Hand-built and Wheel-thrown Ceramic: This technique molds and forms ceramic pieces without the use of a pottery wheel.
Mold-blown glass: Made by blowing hot glass into a mold of clay, metal, or wood.
Assembly: Screwed, tightened, wired, cleaned, all by hand one-at-a-time by us in our studio.
Is there any variation in the materials?
When objects are handmade, slight variation in shape and color and size can happen. Each product is quite literally one-of-a-kind, and we do not accept returns because of material variance.
Where are your products made?
We search and search for the best, safest, most trustworthy partners, and that’s who we work with, even if they are halfway around the world. Everything passes through our Brooklyn studio before it’s sent to you.
Why do you use LED bulbs?
First, they require less energy. Second, they last about 25,000 hours — much longer than incandescent light bulbs. They’re a gentler and more affordable choice for everyone.
Do you do custom orders?
Yes, we love them. Read more about the process and submit an inquiry here.
What payment methods do you accept?
Visa, MasterCard, AmEx, Discover, Apple Pay, and PayPal.
All transactions are secured and encrypted. Payment is charged at the time of purchase.
Can I see pieces in person before I buy one?
We do host studio visits at our Brooklyn studio on Tuesdays, Wednesdays and Thursdays for design professionals. You can schedule a time with us here.
Can I cancel an order after it’s placed?
To cancel your order and receive a full refund, you must reach out within 24 hours. After the 24 hour period, and up to the point that the product ships, we can cancel your order and issue a store credit minus a 15% restocking fee. Exceptionally, pieces from our Handmade, Disc, Flora or Terra series, as well as our Ceramic Up Down Sconces cannot be cancelled after 24 hours.
Rush orders and custom orders cannot be canceled—these are final sale.
Who do I contact for a project quote?
You may request a project quote by emailing email@example.com. Our team will get back to you within 2 business days. Please include anything that can help us help you faster.
How long will it take to receive my order?
Production times vary per product and are noted on the product page. If you have questions about your order status or would like to inquire about expedited production, please contact firstname.lastname@example.org.
What if I purchase multiple items together with different lead times?
Products noted with a 3-day lead time will ship separately, and all other products with extended lead times will ship together with the longest lead time noted. Should you prefer your order ships in its entirety according to the longest lead time, please let us know before your order is placed. As a note: your order will not ship complete regardless of a hold request. In stock fixtures will always ship separately with individual tracking.
Where do you ship from?
Products noted with a 3-day lead time ship FOB from Las Vegas, NV. All other products ship FOB from Brooklyn, NY.
What shipping methods do you use?
Within the US: FedEx Ground from Brooklyn, NY. (Note that FedEx doesn’t ship to P.O. Boxes, APO or FPO addresses.)
International: We’ll determine the best method together, but we often use DHL or FedEx International.
Please note: all shipments are sent with a Direct Signature Required unless otherwise specified.
Can I request expedited shipping?
Yes. Email us.
How much are taxes or duties?
We are required to collect sales tax on orders shipped to the following states: California, Colorado, Florida, Georgia, Illinois, Maine, Massachusetts, Nevada, New Jersey, New York, North Carolina, and Washington. Taxes will be calculated and shown at checkout. If you are eligible for tax exemption in these states, you will need to provide a valid reseller certificate.
International orders outside the US: Each country has its own percentage rate for taxes and duties, and customers are responsible for tariffs when orders arrive in the destination country.
Once an order is shipped and with the carrier, delays are out of our hands.
When will I get a tracking number?
When your order is shipped, you will receive a confirmation email that will include tracking information. You may also login to your account or email email@example.com to request an update.
What if my order gets refused?
Refused orders incur a 15% restocking fee. Clients are responsible for shipping costs for orders that are refused and need to be reshipped.
What’s your return policy?
We accept returns for store credit only, minus a 15% restocking fee. This request must be made within 10 days of receiving your order. All products that come in their own box, including but not limited to light bulbs and accessories, must be returned in their original, undamaged box as this is considered part of the product. Once installed, products are no longer eligible for return.
We do not accept returns nor exchanges on pieces from the Handmade, Disc, Flora or Terra series, nor can we facilitate these on Ceramic Up Down Sconces.
Custom and Rush orders are final sale. Returns, exchanges, or refunds are not accepted.
How do I send something back to you?
You must use the prepaid shipping label we provide. The customer is responsible for the cost of return shipping, which will be deducted from store credit issued. Use original packaging and packing materials to avoid invalidating your return or claim.
Items must be returned to us in original condition accompanied by the return information label.
Make sure all products are exactly as you received them, with tag(s) and seal(s) still attached.
All products that come in their own box, including but not limited to light bulbs and accessories, must be returned in their original, undamaged box as this is considered part of the product.
We reserve the right to reject any returned items that do not meet the above requirements. If your return is rejected you will be notified via email.
What if my product arrived damaged or with parts missing?
For products damaged by shipping and for products shipped with parts missing: email us within 48 hours of confirmed delivery so we can help, and be sure to include photos. (Claims processes take time, so it’s important that we get all the details as soon as possible.)
What if my package is missing? How do I file a claim?Please contact firstname.lastname@example.org so we can file a claim with the shipper on your behalf. We'll work together to resolve the matter as quickly as possible.
Buyer must inspect shipment upon receipt. All claims must be made within 3 business days of receipt of goods. Merchandise stored for future use must be checked upon receipt. Failure to make a claim within 3 business day constitutes acceptance of the goods as is.
For claims, save original carton(s) and contents for possible inspection; take photographs; call the carrier to report the damages and receive claim instructions. For all shipments, notify us via email immediately of any damages, and supply photographs.
Use & Care
What are safe ways to clean my fixture?
Please never use abrasive cleaning products, scouring pads, or steel wool. If it comes from a store in a bottle, it’s bad for your ICW objects.
Use a very soft cloth that’s either dry or damp depending on the material. We recommend these - they’re gentler than paper towels, reusable, and safe for cleaning basically everything. Magic Erasers are not to be underestimated.
Metal: Dust with a dry cloth like these or wipe down with a damp cloth. Our brass is un-lacquered and will patina over time.
Glass: For clear and colored glass, wipe with a damp cloth. Removable glass shades can be washed carefully in warm to hot water in a sink with minimal, clear cleaning solution. For frosted or etched glass, wipe down with a dry cloth.
Ceramic: Wipe with a damp cloth. Please avoid submerging anything in water, though.
How do I replace my light bulb?
All of our lights come with all the light bulbs they need already in the box. If you need to replace it, you can order one here or email us for other vendor recommendations. We’re happy to help.
Do you offer trade discounts?
Yes. Our program is open to interior designers, architects, home stagers, or licensed general contractors, working on commercial and/or residential projects. To learn more about the qualified benefits we offer and enroll, sign up here.
Where does the name In Common With come from?
We wanted to build a company that celebrates collaboration. Our name comes from a sentiment we care about: creating things together with people whose values align with our own.
Do you only design and manufacture lighting?
We definitely have a soft spot for light. Light is foundational to building a well-lived home, productive workspace, and pleasing environments. Though our products focus solely on lighting, we plan to offer a variety of items in our upcoming collections.