Frequently Asked Questions

As a rule, we only work with solid materials: brass, steel, glass, and clay. We use manufacturing and decorative techniques that honor and enhance each one’s innate beauty—and allow room to be influenced by each material’s natural tendencies.

All of our brass products are made from unlacquered brass that will patinate with time.

Our steel finishes are wet-coated for exceptional color precision, and as an economical alternative to powder-coating.

Our glass products are either hand-blown or slumped over molds, and are often left with their naturally glossy finish intact.

Our ceramic components are slab-built, hand-thrown, or slip-cast, and either left in their raw state, or glazed to highlight the clay’s organic textures and forms.

When objects are handmade, slight variation in shape and color and size can happen. Each product is quite literally one-of-a-kind, and we do not accept returns because of material variance.

We offer custom finishes on steel and brass components. Please note that custom finishes on steel components will be powder-coated and should be specified from the RAL color system.

For custom brass finishes, we require a control sample for color matching. In the past, we’ve matched polished brass, and have plated parts in chrome and copper.

We don’t offer custom finishes on glass or ceramic components because of the lengthy process that’s involved in refining a color palette for these materials. (Our current library of colors took over three years to perfect!)

We work with a growing circle of expert craftspeople, artists, and engineers around the world. Many of our products are made in and pass through our Brooklyn studio. Some products are produced internationally. Every product, no matter the origin, adheres to our stringent quality standards.

If you have any questions about specific products, please send us a note at sales@incommonwith.com.

All of our fixtures ship with the appropriate bulbs included. We only use LED bulbs with our products, and try to source warm-on-dim as much as possible.

First, they require less energy. Second, they last about 25,000 hours — much longer than incandescent light bulbs. They’re a gentler and more affordable choice for everyone.

Each light’s certifications are detailed on our pricing list and on their individual website product pages.

Most of our lights are UL-listed, which means they’ve been authorized and rated by Underwriters Laboratories (cUL), the American standard for all things electric. UL-listed fixtures can be installed in US, Canada, and Mexico projects.

Select fixtures in our collection are ETL-certified, meaning they’ve been tested and approved by Intertek to meet North American safety standards. Like UL, ETL certification ensures compliance for electrical products in the US, Canada, and Mexico.

Available for select fixtures upon request and for an additional fee. CE marking indicates that a product complies with EU safety, health, and environmental protection standards, making it suitable for European projects.

Some lights are damp-rated, which means they’re designed for use in damp or humid areas; for example, on either side of a mirror in a bathroom.

Some lights are wet-rated, meaning they’re designed for direct exposure to water, and can be installed outside or in wet locations, like shower stalls.

Some lights are offered in ADA-compliant versions, which means they have a slimmer profile that allows them to be used in compact spaces without obstructing movement.

Several of our fixtures come on a fixed brass rod that is not adjustable. By default, we include a three-foot OAL (overall length) in the price of each fixture, with OAL measured from the ceiling to the bottom of a fixture, including the shade. Any additional length is priced per foot.

Please be sure to provide an OAL when placing a purchase order. The easiest way to determine OAL is: Ceiling Height - Suspended Height Above Finish Floor.

For example, if an apartment has a 10-foot ceiling and you’d like the chandelier to be 30 inches above a dining table that’s 30 inches tall, you’d calculate a 60-inch OAL by subtracting 60 from 120 inches.

We have 3D models available for most of our products. To request, please send us a note at sales@incommonwith.com.

Visa, MasterCard, AmEx, Discover, Apple Pay, and PayPal.

All transactions are secured and encrypted. Payment is charged at the time of purchase.

The entirety of the In Common With collection is available to view and shop at Quarters, our concept store and community gathering space in New York City. We are open, with no appointment required Tuesday - Saturday from 11am-6pm.

You are welcome to schedule an appointment with someone from our team here if you have specific product questions or would like a tour.

In-stock pieces, custom work, special editions, and products from the Handmade, Disc, Flora, or Terra collections, as well as Ceramic Up Down Sconces, cannot be canceled and are considered final sale. We also do not accept returns on parts or bulbs. Additionally, any modifications made to our products will void the warranty and certifications.

For all other collections: 
We accept returns for store credit only, minus a 15% restocking fee. This request must be made within 10 days of receiving your order. All products that come in their own box, including but not limited to light bulbs and accessories, must be returned in their original, undamaged box as this is considered part of the product. Once installed, products are no longer eligible for return.

Many of our products are handmade and assembled to order. For these items, our lead times vary from two weeks to four, six, 12, and 16 weeks.

As of spring 2023, we’ve partnered with a third-party logistics company based in Nevada, where we ship many of our in-stock fixtures on a three to five day lead time.

Yes, many of our fixtures can be wired for international use. Please reach out to sales@incommonwith.com for additional details.

Production times vary per product and are noted on the product page. If you have questions about your order status or would like to inquire about expedited production, please contact sales@incommonwith.com.

Products noted with a 3-day lead time will ship separately, and all other products with extended lead times will ship together with the longest lead time noted. Should you prefer your order ships in its entirety according to the longest lead time, please let us know before your order is placed.

Your order will not ship complete regardless of a hold request. In stock fixtures will always ship separately with individual tracking.

Products noted with a 3-day lead time ship from Las Vegas, NV.

All other products ship from Brooklyn, NY.

All shipments are sent with a Direct Signature Required unless otherwise specified.

FedEx Ground from Brooklyn, NY. 
Please note that FedEx does not ship to P.O. Boxes, APO or FPO addresses.

We’ll determine the best method together, but we often use DHL or FedEx International.

Yes. Please contact sales@incommonwith.com.

We are required to collect sales tax on orders shipped to the following states: Arizona, California, Colorado, Florida, Georgia, Illinois, Maine, Maryland, Massachusetts, Missouri, Nevada, New Jersey, New York, North Carolina, Pennsylvania, Tennessee, Texas, Virginia, Washington and Washington DC. Taxes will be calculated and shown at checkout. If you are eligible for tax exemption in these states, you will need to provide a valid reseller certificate.

International orders outside the US: Each country has its own percentage rate for taxes and duties, and customers are responsible for tariffs when orders arrive in the destination country.

Once an order is shipped and with the carrier, delays are out of our hands.

When your order is shipped, you will receive a confirmation email that will include tracking information. You may also login to your account or email sales@incommonwith.com to request an update.

Refused orders incur a 15% restocking fee. Clients are responsible for shipping costs for orders that are refused and need to be reshipped.

We accept returns for store credit only, minus a 15% restocking fee. Return requests must be submitted within 10 days of receiving your order by emailing support@incommonwith.com.

Products must be returned in original, undamaged packaging—including all items that ship in individual boxes (such as light bulbs and accessories), as this is considered part of the product. Installed products are not eligible for return. Shipping charges are non-refundable.

The following are final sale and not eligible for cancellation or return:
• In-stock pieces
• Rush orders
• Custom or modified pieces
• Special editions
• Products from the Handmade, Disc, Flora, Terra, Strata, or Saga collections
• Chromatic Glass and Ceramic Up Down Sconces

Any modifications made to our products will void their warranty, certifications, and return eligibility.

You must use the prepaid shipping label we provide. The customer is responsible for the cost of return shipping, which will be deducted from store credit issued. Use original packaging and packing materials to avoid invalidating your return or claim.

Items must be returned to us in original condition accompanied by the return information label.

Make sure all products are exactly as you received them, with tag(s) and seal(s) still attached.

All products that come in their own box, including but not limited to light bulbs and accessories, must be returned in their original, undamaged box as this is considered part of the product.

We reserve the right to reject any returned items that do not meet the above requirements. If your return is rejected you will be notified via email.

Please fully inspect all shipments (including those that will be stored for future use) upon receipt. If products have been damaged during shipping, or if parts are missing, email sales@incommonwith.com within 48 hours of confirmed delivery with photographs and description of the damage. Failure to do so within this time period constitutes acceptance of the goods as-is.

To help ensure a swift resolution, document damages thoroughly, and save all original packaging and contents for inspection. In addition to emailing In Common With, contact the shipping carrier to report damages and receive instructions for filing a claim.

In Common With is not responsible for lost or stolen packages.

Our fixtures are designed to be loved and lit up daily. With proper care, they should last a lifetime.

Never use scouring pads or abrasive cleaning solutions—if it comes in a bottle, it’s bad for your fixture. Instead, we recommend using soft microfiber cloths, which are gentler on our products and the planet.

Wipe with a damp or dry microfiber cloth. Please note that our brass is unlacquered, and will darken naturally over time.

Wipe clear or colored glass with a damp microfiber cloth. For sandblasted or etched glass, use a dry microfiber cloth. Removable glass shades can be washed carefully in a sink using warm or hot water.

Wipe with a damp microfiber cloth. Do not submerge in water.

This is a living material that will naturally change with its environment. Dust regularly with a dry, soft cloth. For deeper cleaning, wipe gently with a damp cloth and dry immediately.

LDPE is a delicate material that scratches easily; handle with care. Dust regularly with a dry microfiber cloth.

Have more questions? Email us at support@incommonwith.com.

We package our orders with efficiency and the environment in mind. Here’s how to dispose of each material responsibly.

Our boxes and kraft paper filling are 100% recyclable and can be placed in your curbside bin or taken to your local recycling center.

Our biodegradable packing peanuts are plant-based, compostable, and will dissolve in water.

We use unbleached cotton to protect some components from scratching in transit. We encourage you to reuse the cotton bags that come with your fixture.

We currently use non-recyclable EVA foam to secure especially heavy items. We’re working to transition to a greener alternative as quickly as possible; until then, EVA foam should be placed in your regular garbage bin.

Yes. Our program is open to interior designers, architects, home stagers, or licensed general contractors, working on commercial and/or residential projects. To learn more about the qualified benefits we offer and enroll, sign up here.

We wanted to build a company that celebrates collaboration. Our name comes from a sentiment we care about: creating things together with people whose values align with our own.